Privacy Policy

Last Updated: August 13, 2026

Introduction

This Privacy Policy describes how disagdisuo collects, uses, stores, and protects personal information obtained through this website and associated services. By using this website or submitting information through our contact forms, you acknowledge the practices described in this policy.

Information We Collect

Information You Provide Directly

When you submit a service request or contact form, we collect:

  • Full name
  • Email address
  • Information about your animal and care requirements
  • Any additional information you choose to provide in message fields

Automatically Collected Information

When you visit this website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website addresses
  • Date and time of access

How We Use Your Information

Personal information is used for the following purposes:

  • Processing and responding to service requests
  • Scheduling appointments and coordinating service delivery
  • Communicating about services, scheduling changes, or important updates
  • Improving website functionality and user experience
  • Analyzing website traffic and usage patterns
  • Complying with legal obligations and responding to lawful requests

Data Storage and Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission using SSL/TLS protocols
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and updates
  • Secure data storage with access controls

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

Data Retention

Personal information is retained for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service request information is typically retained for three years following the last service interaction.

Information Sharing and Disclosure

We do not sell, rent, or trade personal information to third parties. Information may be shared only in the following circumstances:

  • With service providers who assist with business operations, under strict confidentiality agreements
  • When required by law, court order, or governmental regulation
  • To protect our rights, property, or safety, or that of others
  • In connection with a business transfer, merger, or acquisition

Cookies and Tracking Technologies

This website uses cookies and similar technologies. For detailed information about our cookie practices, please review our Cookies Policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access to the personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information under certain circumstances
  • Restriction or objection to certain processing activities
  • Data portability
  • Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us at [email protected]

Third-Party Links

This website may contain links to external websites, including scientific references and resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

This website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated date at the top of this policy indicates when the most recent changes were made. Continued use of this website following any changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

disagdisuo
127 Kensington Park Road
Notting Hill
London W11 2ES
United Kingdom
Email: [email protected]